Frequently Asked Questions General

Big Dog Transfers was one of the earliest companies to begin using the DTF Technology in a commercial environment.  Our experience is unrivaled shows in the excellent transfers we create.

Orders placed by noon EST will ship out the next business day.  You can pair this quick service with expedited shipping options as needed.

Our online gang sheet builder allows you to setup the files as needed

Use the Gang Sheet builder to save money as compared to the order by size.  This builder also tells you if your file has resolution issues for the size you are needing.

Big Dog is located near Louisville, Kentucky.  Our location is just 15 minutes from the largest UPS sorting hub in the United States giving us an advantage when shipping UPS to anywhere in the United States.

Artwork

We accept the following file types:

Photoshop PSD

Illustrator AI

EPS, JPB, PNG, and PDF

Please set up your files in standard format – DO NOT MIRROR files.

All fonts MUST be converted to outline to avoid font issues.

Shipping

Save money by choosing USPS shipping.  In a hurry chose one of the UPS options.

Orders placed by noon EST will ship out the next business day.  You can pair this quick service with expedited shipping options as needed.

Pressing

  1. POSITION
    Line up your artwork in the desired print area – take your time – once pressed, it’s permanent.

  2. PRESS
    Use medium pressure with a heat setting of 300°F-320°F / 160°C for 12-15 seconds – Heat presses can vary but these are the best settings we have found for our presses.

  3. LET COOL & PEEL
    Let the item cool a minimum of 15 – 30 seconds. Starting with a corner slowly and gently pull back the carrier sheet.  If the image starts to pull away from the garment it normally means the item has not cooled enough to peel.

  4. FINAL PRESS
    Place the item back on your heat press and cover with the provided parchment sheet.  Press again with the same settings as before to soften the feel of the print, increase durability, and remove any shine.